iQ Intelligent Training specializes in corporate training for the IT & ITES Industry.

We have had the honor of providing corporate training to a number of MNCs. Our Clients so far consist of Baan Invensys, Tata Teleservices Ltd., Goldstone, Airtel, iSpace, Integrated Software Solutions, K-Soft Info Technologies, Knoah Solutions, Visual Soft, Acuserv, Lanco Groups, Associated Corporation, GVK Biosciences, 24/7 Customer, IndiGene, Dell, Wipro, Accenture, Deloitte and more.

HR Managers of MNC Call Centers all over India are faced with the daunting challenge of providing their company with the best manpower available at the best possible rates. Not only this but they are faced with the urgency of the constant need to upgrade and improve the skill sets of their existing CSRs.

Software Companies have no dearth of technically qualified employees, yet when they are asked to speak to the US Client or give a presentation to their supervisors, quite often there is a noticeable lack in communication skills. This is where our team is brought in for seminars on Presentation Skills, Effective Communication, Conversational English, Team Building, Leadership Skills, Motivation & Interpersonal Skills.

The Service Industry, such as hotels & large department stores, where a need for excellent customer service exists, is another field demanding the attention of our iQ team. Here training in Customer Delight, Etiquette, Professionalism, Communication and Telephone Do’s and Don’ts are the focus.

Finally, ITES Industry is our primary focus, as this sector requires trained manpower in huge numbers. Many of the candidates hired by the Call Centers require further training once they hit the floor, in order to strengthen their skill sets. The focal point of training here is American Culture, Accent Reduction, Voice Modulation, Customer Care, Telephone Etiquette and Sales.

Corporate training always begins and ends with an assessment. We evaluate the participants’ level before we start with a Gap Analysis. During the training, tests are continuously taken to track the progress of candidates. And finally, at the end of the training session, a final assessment is conducted to judge the improvement of each participant. A detailed report is then generated and handed over to our Client.

We are proud to have the best trainers in the business along with the best training practices, which have proven results. See what we can do for you. Just call on iQ.

To discuss the details of designing a course especially for your company and the details of our recruitment process please contact Michelle Love, Director on 66837777.