Despite a highly automated world, there is still a need for companies to employ people to perform repetitive, standardized tasks. Whether those tasks are transaction processing to email support to voice based customer care, it is a challenge for MNCs to recruit and retain workers that will produce quality work at cost-effective wages.

More than just recruitment, iQ is your one-stop-shop to fulfill all your requirements. At iQ our number one concern is fulfilling our Clients’ needs.

How much time, money and energy does your organization spend on interviewing, screening, testing, and advertising?

More than we’d care to think about

To meet the ongoing requirements of your call center, iQ Intelligent Training Pvt. Ltd. has the solution. We will place your ad, screen the candidates, train them and deliver a finished product to you. All you need to do is select the cream and provide the process training. Leave the rest up to us and save your precious time, money and energy.

We’ll sit down with you and carefully understand your requirements. What are you looking for in a candidate? What qualifications do they need to possess? Should they be good at multitasking? Do they need selling skills or customer care skills? Do they need computer knowledge? If troubleshooting, what skill sets are required? We set goals and create a plan for you. Then we work with you to implement it, one careful step at a time. We will then screen the candidates to assess their personality and skill sets. Are they suitable for a call center (inbound or outbound)? Is the candidate a go-getter, self-motivated, team player, and flexible? We’ll find out. Depending on your parameters, tests would also be conducted to assess grammar, listening comprehension, analytical skills, technical knowledge and/or typing speed of the candidate. But this is not enough; conversational English is a must. Therefore, presentations and discussions are a major part of the screening process.

Our HR Team works for you. We search through our database of thousands of names to find the right match based on qualification, age, background, experience, etc. We have built this database through portals, head hunting, referrals, connections with call centers, networking and our own trained candidates. iQ receives hundreds of prospective candidates walking into our office every day and we have accepted the challenge to place all of them.

We assure placement results through our proven methodology of understanding our Client’s prerequisites, focusing on the process they are hiring for, assessing the potential candidates in a similar fashion as they do, and only sending the aspirants who are the perfect match for the job. If the candidate is lacking in any way, we provide training by our exceedingly competent staff (please see our section on Training).

This means a high success rate, which saves our Clients time, money and the frustration of coming up empty handed. Why should you have to screen thousands of people only to come up with a few, or worse, none? Let us do the entire screening process for you and give you only thoroughly screened prospects who are sure to be selected in just one final round with you.

To discuss the details of recruitment solutions for your company, please contact Vinay Kumar, Manager - Human Resources on 66831000.